Disability Mental Health Recovery
Personalised psychosocial recovery support.
Capacity Building
Support Coordination
Expert guidance to navigate the NDIS and get the most from your plan. We help you find the right services, manage your supports, and achieve your goals.
What is Support Coordination?
Your Guide Through the NDIS
The NDIS can be confusing. Understanding your plan, finding providers, managing budgets, and knowing your rights. It's a lot to navigate, especially when you're also managing a mental health condition.
A Support Coordinator is like having a knowledgeable friend in your corner. We help you understand your plan, connect with the services you need, and make sure you're getting the most from your NDIS funding.
We work for you, not for other providers. Our job is to help you find the best services for your needs, not to push you towards any particular provider.
NDIS Funding
Support Coordination is funded under:
- Capacity Building: Support Coordination
Note: Not everyone has Support Coordination in their plan. Check your plan or contact NDIS to see if it's included.
How We Help
What a Support Coordinator Does
We are here to make the NDIS work for you, not the other way around.
Understand Your Plan
We break down your NDIS plan into plain English. What's funded, what's not, and how to use your budget effectively.
Find the Right Providers
We help you find services that match your needs and preferences. We know the local providers and can recommend options.
Connect Services
We coordinate between your different providers to make sure everyone's working together towards your goals.
Manage Your Budget
We help you track your spending and make sure you're using your funding efficiently, not running out or leaving money on the table.
Resolve Issues
Problems with a provider? Not happy with a service? We advocate for you and help resolve issues when things go wrong.
Plan Reviews
We help you prepare for plan reviews, gather evidence, and make the case for the funding you need.
Types
Levels of Support Coordination
There are three levels of Support Coordination in the NDIS.
Support Connection
Basic level
Help to understand and use your NDIS plan, and connect with providers. Suitable for people who need minimal ongoing support.
Support Coordination
Standard level (what we offer)
Ongoing support to implement your plan, coordinate providers, and build your capacity to manage your own supports over time.
Specialist Support Coordination
Intensive level
For people with complex needs who require intensive, specialist support to coordinate their care.
Benefits
Why Use a Support Coordinator?
Less Stress
- Don't navigate the NDIS alone
- Someone else does the paperwork
- Expert advice when you need it
- Advocacy when things go wrong
Better Outcomes
- Find providers that actually suit you
- Use your funding more effectively
- Avoid common NDIS pitfalls
- Prepare stronger plan reviews
Our Values as Coordinators
- Independence: We don't push you towards any specific providers
- Transparency: We explain everything in plain language
- Respect: Your choices are always your choices
- Responsiveness: We are here when you need us
- Empowerment: We help you build skills to self-manage over time
Our Approach
Working in Your Interest
Some Support Coordinators work for large organisations that also provide other NDIS services. This can create conflicts of interest. Will they recommend their own services even if they're not the best fit for you?
At Progress FNQ, we are upfront about what we offer. Yes, we provide other NDIS services, but we'll never pressure you to use them. Our Support Coordination is about helping you find the best services for your needs, whether that's with us or someone else.
Your trust is more important than our business.
Related Services
Other Services We Offer
Need Help Navigating the NDIS?
If you have Support Coordination in your NDIS plan, or think you should, get in touch. We are here to help you make the most of your funding.